Question 1

What exactly is HeyTerra?

Accepted Answer

HeyTerra is a property operations platform that automates leasing inquiries, maintenance coordination, owner updates, and team workflows. It captures requests from email, SMS, phone, and web chat, then classifies, routes, and resolves them using structured workflows with AI assistance.

Question 2

Is HeyTerra a PMS replacement?

Accepted Answer

No. HeyTerra is an operational layer that works alongside your existing property management system. It handles the communication and coordination workflows that PMS platforms don't.

Question 3

Does HeyTerra replace my team?

Accepted Answer

No. HeyTerra automates the repetitive communication and coordination tasks that consume most of your team's time – so they can focus on tenant relations, tours, strategy, and high-value work.

Question 4

How long does setup take?

Accepted Answer

Most teams are live within 3–5 business days. Connect your channels, upload your SOPs and escalation rules, and HeyTerra starts handling communications. No developer required.

Question 5

How is HeyTerra different from a chatbot?

Accepted Answer

Chatbots answer questions. HeyTerra runs operations. It classifies requests, routes work, dispatches vendors, triggers follow-ups, updates owners, and tracks resolution – across every channel.

Question 6

What channels do you support?

Accepted Answer

HeyTerra supports email, SMS, phone, and web chat – with more integrations on the roadmap. All channels feed into one unified operational system.

Question 7

Which workflows can we automate first?

Accepted Answer

Most teams start with leasing inquiry response and maintenance request intake – these have the highest volume and fastest ROI. From there, you can layer in owner communication workflows and team task routing.

Question 8

Does HeyTerra work with our current tools?

Accepted Answer

Yes. HeyTerra is designed to work alongside your existing PMS, email, phone system, and team processes. It's an operational layer, not a rip-and-replace.